Operations & field · Full-time · Remote-first · Canada only

Forward-deployed engineering, post-install support & customer outcomes

About the role
After installation, a customer needs to understand what the system is doing and trust it. You will make that happen. You will onboard new sites, watch site health, diagnose problems across hardware, connectivity and software, and explain the answer in plain words. Then you will push the fix upstream so the next customer never sees the problem. You will work close to the customer and close to the code.

What you'll own

Onboarding and post-install support

Troubleshooting across hardware, connectivity and software

Site-health monitoring, and reaching out before customers notice a problem

Customer feedback into engineering and product

What you'll bring

Experience in technical customer success, solutions engineering, or support for hardware and software products

Comfort reading logs,



diagnosing issues and working with engineers

Clear, patient communication with non-experts

Ownership of the customer result, from first call to fix

Nice to have

Experience with connected hardware, networking or home energy systems

Experience supporting homeowners, installers or utilities

What success looks like in the first 6 months

Recent sites get up and running faster

Problems are diagnosed faster and reach engineering with clear evidence

We catch more problems before customers report them

Who you'll work with
You will work with engineering, field operations and our installer partners.

Compensation
Canada: C$75,000 - C$105,000

Meaningful equity tied to performance and milestones

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📌 Forward Deployed Engineer (Alberta)
🏢 Elastic Energy
📍 Alberta