Lead technical support from Circle’s Calgary corporate office, combining customer escalation expertise with hands-on ticket management and coaching.
As Team Lead, Technical Solutions and Support, you will guide frontline operations for Circle’s cardiovascular imaging products. Your work includes remote troubleshooting, ticket prioritization, workforce planning, and escalation coordination. You will remain an active contributor while supporting Customer Support team members and communicating with customers.
Key Responsibilities: Resolve or escalate complex technical and customer situations
Provide remote support and manage individual ticket backlogs
Coach specialists on troubleshooting, communication, and procedures
Monitor queues, workload distribution, and support coverage




Coordinate Tier 2 escalations with engineering and product teams
Requirements: Five to eight years in technical support or related functions
Leadership, collaboration, and customer communication skills
Understanding of LAN, WAN, switching, routing, and firewalls
Experience with ticket systems, queues, workflows, and dashboards
Computer Science degree or equivalent real-world experience
Bring technical troubleshooting, escalation leadership, and ticket operations expertise to Circle’s Calgary-based cardiovascular imaging support team.

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📌 Technical Support Team Lead Calgary (Alberta)
🏢 Circle Cardiovascular Imaging
📍 Alberta