Overnight Alert Management Specialists at Blackline Safety monitor real-time safety alerts and provide timely customer support. French and English fluency is required for critical communications.
Reporting to the Manager, Alert Management Specialists, you will manage safety incidents from onset through resolution. The work combines emergency escalation, customer service, technical troubleshooting, and accurate incident reporting. You will also monitor weather and road conditions affecting lone workers.
Key Responsibilities: Monitor customer personnel safety through real-time alert systems
Manage emergency alerts using established escalation protocols
Respond calmly to critical situations under pressure
Provide basic troubleshooting and technical support
Prepare accurate reports on incidents and resolutions
Requirements: Minimum three years of customer service experience
Previous customer service or dispatch experience required
Fluent written and spoken French and English
Valid First Aid and CPR certification with in-person evaluation
Ability to manage concurrent tasks with careful attention
Support Blackline Safety customers overnight through alert response, technical assistance, and dependable incident management.