Apply collections expertise and negotiation skills as a Recoveries Officer supporting RBC clients in Mississauga, with a 3 p.m. to 11 p.m. schedule.
This full time RBC position recovers outstanding Personal Loan and Card Product balances. You will analyze client information, assess recovery potential, and provide repayment options. The work also includes recommendations for litigation or third party collection agencies.
Key Responsibilities: Initiate outbound and receive incoming client calls
Identify risk situations and escape when appropriate
Recommend litigation or third party collection activity
Balance Customer Care with effective negotiation techniques
Resolve issues while mitigating operational risk and ensuring compliance
Requirements: Two or more years of Recoveries or Collections experience
Robust written and verbal communication skills
Proficiency with MS Excel, Word, and Outlook
Proven negotiation, analytical, and decision making abilities
Availability for scheduled evening and monthly Saturday shifts
Use collections judgment, client communication, and risk awareness to recover balances and support RBC’s customer care standards.