Support Locker and Parking Services at NAIT through customer service, communication, and organized assistance for students, staff, and departments.
The Services Support Assistant serves as a first contact for locker rentals and parking inquiries. You will handle reservations, permits, payments, refunds, inventory, and visitor parking requests. The position also provides information about systems, policies, fees, locations, and bike lockers while supporting department operations.
Key Responsibilities: Respond to in-person, phone, and email customer inquiries
Support locker reservations, payments, changes, and special requests
Assist with parking permits, refunds, and visitor requests
Maintain locker and lock inventory records and maps




Troubleshoot minor issues and escalate concerns appropriately
Requirements: High School Diploma or equivalent
Some related experience is required
Three to five years customer service experience preferred
Excellent interpersonal, organizational, verbal, and written communication skills
Ability to de-escalate challenging customer situations professionally
Bring organized customer support, careful communication, and service expertise to NAIT’s Locker and Parking Services team.

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📌 Customer Service Support Assistant (Alberta)
🏢 NAIT
📍 Alberta