Support Axon Fusus customers remotely from Canada using technical troubleshooting, enterprise networking, and hardware and software expertise. Help resolve issues through phone, email, and chat.
As a Senior Technical Support Representative, you will provide customer-focused support for the Axon Fusus solution. The work includes apps, APIs, video management systems, IP cameras, and Linux networking tools. You will meet performance and quality goals while documenting support activity and escalating issues appropriately.
Key Responsibilities: Become an expert on Axon Fusus apps, APIs, and roadmap
Support video management systems, IP cameras, and Linux networking tools
Assist Implementation with geospatial customer location setup




Resolve inbound requests through email and telephone
Document work in the Axon Fusus CRM support tool
Requirements: One year of information systems and networking experience
Solid knowledge of routers, firewalls, tunnels, configuration, and data flow
Experience with security cameras, VMS, DVR, and NVR solutions
Technical college degree completed or in progress
CJIS background check and RCMP Clearance required
Apply technical support, networking, and troubleshooting expertise to help Axon Fusus customers resolve critical product issues.

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📌 Senior Technical Support Representative (Alberta)
🏢 Axon
📍 Alberta