Insurance administration and front-desk service meet in this London opportunity with TruStone, supporting inforce inquiries, visitors, advisors, and office coordination.
The Receptionist and Customer Service Administrator reports to the Manager, Customer Service, and works under defined procedural instructions. This position provides prompt service to advisors, colleagues, and visitors while maintaining strong partner relationships. Responsibilities include policy inquiries, correspondence handling, bookings, and office support.
Key Responsibilities: Provide knowledgeable customer service to advisors and colleagues
Receive and prepare daily courier deliveries and outgoing items
Sort incoming emails and faxes for processing
Respond to beneficiary, ownership, banking,
and premium inquiries
Maintain office facilities, meetings, luncheons, and fundraising activities
Requirements: Completion of postsecondary education or equivalent experience
At least two years of customer service experience
Insurance industry knowledge is an asset
Wealthserv, SharePoint, and Microsoft suite system expertise
Strong research, analysis, evaluation, and problem-solving skills
Use insurance knowledge, organized administration, and qualified service to coordinate TruStone’s front desk and inforce policy support.