Job Description
What’s the opportunity?
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls

Identify risk situations and escape if and when appropriate

Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity

Maintain a balance between quality Customer Care and effective negotiationtechniques

Embrace the service routines, goal setting and performance enablement

Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved

Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience

Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?
Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

2+ yearsRecoveries/Collections experience

Strong written and verbal communication skills

Proficient in using MS Excel, Word and Outlook

Proven negotiation, analytical and decision making abilityStrong Organizational and Multi-tasking skills

Strong understanding of the balance between customer service and business risk mindset





Able to work the setshiftof 3pm to 11pm,Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm

Nice-to-have

Knowledge of CAC’s, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways

Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

Previous experience in managing a portfolio

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Chance to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills
Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details
Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-20

Application Deadline: 2026-11-13

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📌 Recoveries Officer (Manitoba)
🏢 RBC
📍 Manitoba