As an HR & Employment Relations Advisor , you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.
You will advise clients on a broad range of HR matters-from everyday employee management concerns to high-risk and intricate cases-while fostering trusted advisory relationships and delivering an outstanding client experience.
Work environment: remote Working hours: Thursday 5-11pm EST Friday 5-11pm EST Saturday 3-8pm EST Sunday 3-8pm EST Key Responsibilities Serve as a primary point of contact, delivering expert advice on complex HR and employment relations matters, including terminations, disciplinary actions, and performance management
Conduct detailed client consultations, providing practical, strategic, and compliant solutions to challenging HR issues
Apply subject-matter expertise to educate and empower clients with best practices, legislative guidance, and compliance updates
Lead high-level client discussions, offering insights and recommendations aligned with employment legislation and business objectives
Review and assess client documentation to deliver tailored advice consistent with employment law and contractual requirements




Manage complex HR cases end-to-end, from initial consultation through resolution, while building solid and trusted client relationships
Maintain up-to-date knowledge of employment legislation, case law, and HR best practices through continuous professional development
Consistently meet or exceed KPIs and SLAs, with a strong focus on quality, accuracy, and first-call resolution
Accurately document all advice, case notes, and client interactions in Salesforce and related systems
Adhere to internal escalation procedures and exercise discretion when handling sensitive or high-risk matters
Participate in ongoing training to ensure technical expertise remains current and robust
What You Bring CHRP, CPHR, or CHRL designation
Minimum of 2+ years' experience in HR or employment relations
Demonstrated ability to perform effectively in a fast-paced, performance-driven environment
Excellent verbal and written communication skills
Strong organizational abilities with the capacity to manage multiple priorities
Experience in a KPI- or target-driven environment (shared services experience is an asset)
Self-motivated, resilient, and solutions-focused approach
A strong commitment to delivering exceptional client service

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📌 PT HR Advisor (Quebec City)
🏢 The Portfolio Group
📍 Quebec City