OVERVIEW LANGUAGES English
EDUCATION Secondary (high) school graduation certificate
EXPERIENCE 1 year to less than 2 years
ON SITE Work must be completed at the physical location. There is no option to work remotely.
WORK SETTING Hospitality industry
RESPONSIBILITIES TASKS Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs




Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
EXPERIENCE AND SPECIALIZATION COMPUTER AND TECHNOLOGY KNOWLEDGE Multi-line switchboard
Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet
ADDITIONAL INFORMATION TRANSPORTATION/TRAVEL INFORMATION Own transportation
Valid driver's licence
WORK CONDITIONS AND PHYSICAL CAPABILITIES Attention to detail
Rapid-paced environment
Standing for extended periods
Work under pressure
PERSONAL SUITABILITY Client focus
Dependability
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
BENEFITS HEALTH BENEFITS Dental plan
Health care plan
Vision care benefits

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📌 Front desk agent (Alberta)
🏢 Redwood inn and suites
📍 Alberta