Job Summary We are seeking a French Customer Service Representative for a direct hire opportunity in Burlington, ON.

This role is ideal for a bilingual customer service professional who is mechanically inclined, tech savvy, and comfortable supporting customers by phone and email in a call centre workplace.

The successful candidate will support customers with product orders, warranty questions, troubleshooting, replacement parts, payments, and shipment coordination.

This is a great opportunity for someone who enjoys problem-solving, communicating clearly, and helping customers resolve issues with small power equipment.

This role offers structured training, a stable day-shift schedule, and the opportunity to join a supportive customer care environment where teamwork, attentive listening, and strong communication are valued.

Key Responsibilities - Respond to incoming customer calls and emails regarding product orders, parts, warranty questions, and service support.



- Troubleshoot mechanical issues related to small power equipment and provide clear Tier 1 technical guidance. - Verify warranty coverage, order replacement parts, and coordinate next steps for customer resolution. - Process payments, shipment details, and order information accurately in internal systems. - Act as a liaison between customers and internal teams to ensure timely and professional service. - Compose clear and professional written communication in both English and French.

Compensation and Benefits - Pay rate: $24.00 per hour. - Job type: Direct hire. - Training schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. - Training format: 3 months in office. - Regular day shift: 11:00 a.m. to 7:30 p.m. - Must be flexible to work shifts between Sunday and Saturday, 8:00 a.m. to 4:30 p.m. - Weekend rotations for Saturday and Sunday are remote. - Location: Burlington, ON.

📌 French Customer Service Rep (Burlington)
🏢 AppleOne
📍 Burlington