Elevate customer care with Aplin as a Bilingual Customer Service Agent in Edmonton. Deliver exceptional support in English and French across multiple platforms to create a remarkable experience.This full time, in-office role is situated in Edmonton, Alberta, where you'll assist customers through phone, email, and live chat. You'll manage inquiries and concerns, collaborating effectively with internal teams to provide prompt solutions. The ideal candidate thrives in a busy environment, communicates clearly in both languages, and tackles challenges with a proactive approach.Key Responsibilities:Respond to inquiries via phone, email,



and live chatManage customer concerns from start to finishBuild product knowledge for effective solutionsInvestigate issues and explain solutions clearlyProcess returns, exchanges, and warranty claimsRequirements:High school diploma required; degree preferredMinimum three years in a high-volume customer service roleFluency in English and French, verbal and writtenStrong problem-solving and communication skillsAbility to handle multiple conversations simultaneouslyDeliver outstanding service as a Bilingual Customer Service Agent in Edmonton, bringing a solutions-oriented mindset and effective communication to Aplin's portfolio of brands.

📌 Bilingual Customer Service Agent Edmonton
🏢 Aplin
📍 Edmonton