Turn customer feedback into actionable intelligence as a CX Analytics and Insights Analyst with Agilent Technologies in Mississauga, Ontario, or remotely across Canada.
This full time analyst supports customer experience measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using Qualtrics, CRM, survey, and operational data. The work informs customer-centric decisions across Agilent.
Key Responsibilities: Develop CX dashboards, scorecards, and reporting solutions
Analyze trends, drivers, risks, and customer opportunities
Manage ACX and website feedback survey projects
Integrate customer experience data with CRM and operational data
Translate business questions into actionable recommendations
Requirements: Bachelor's degree or equivalent professional experience
Five or more years in analytics or customer insights
Expertise in survey research, segmentation, and predictive modeling
Experience with Qualtrics programs, reporting, and dashboards
Strong communication, presentation, and stakeholder management skills
Apply your Qualtrics, survey analytics, and customer intelligence expertise to strengthen data-driven decisions at Agilent Technologies.