At ATB, shape Salesforce Retail CRM through requirements gathering and backlog prioritization while bridging business operations, design, and technology.
As a Senior Functional Analyst, you will sustain and evolve Salesforce for operational efficiency and business value. Deep Sales and Service Cloud knowledge supports success in this position. You will work within Scrum, manage enhancement intake, and execute transformational roadmaps when needed.
Key Responsibilities: Translate business needs into specifications, stories, criteria, and workflow logic
Prioritize backlog execution with Functional Analysts and developers
Triage incidents, support requests, and production defects
Collaborate on UAT strategies, scenarios, and defect verification
Define Salesforce fields, workflows, and integration touchpoints
Requirements: Five or more years working with Salesforce functionally
Salesforce Financial Services Cloud experience and data model knowledge
Agile Scrum experience with milestone-driven delivery schedules
Robust documentation skills for business and technical audiences
Experience prioritizing defects, support, and enhancements
Apply Salesforce functional analysis, Scrum delivery, and backlog expertise to support ATB’s Retail CRM evolution.