Client coordination and accurate documentation define this full-time, permanent Order Processing Associate role at Group Medical.
You will manage service requests from intake through resolution while supporting clients, providers, and internal teams. The position emphasizes transparent communication, timely fulfillment, detailed follow-up, and professional service. You will also track cases, maintain records, and address issues throughout the service process.
Key Responsibilities: Communicate clearly with clients and providers throughout service requests
Answer inquiries about service status and expected timelines
Provide updates through phone, email, or client portal
Coordinate request intake and obtain required information
Track cases,



document progress, and escalate complex issues
Requirements: At least one year in customer service, processing, or support
Strong verbal and written communication with professional clarity
Ability to multitask and manage deadlines
Working knowledge of Outlook, Word, Excel, and Teams
Strong organization, detail attention, and internet systems comfort
Apply your client coordination, case tracking, and communication skills to service fulfillment at Group Medical.

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📌 Client Service Order Processing Associate (British Columbia)
🏢 Monark
📍 British Columbia