Remote from Canada, provide technical support for Axon Fusus using hardware, software, phone, email, and chat expertise. Help customers resolve issues.
This Senior Technical Support Representative supports Axon Fusus customers across multiple communication channels. The customer-focused position covers applications, application programming interfaces, video management systems, IP cameras, Linux networking tools, and enterprise network equipment. You will meet performance and quality goals while supporting customer locations and documenting completed work.
Key Responsibilities: Become an expert on Axon Fusus applications, APIs, and roadmap
Support video management systems, IP cameras, and Linux networking tools
Assist Implementation with customer location geospatial setup




Resolve inbound support requests by telephone and email
Document completed work within the Axon Fusus CRM tool
Requirements: One year of information systems and networking experience
Robust knowledge of routers, firewalls, tunnels, configuration, and data flow
Experience with security cameras, VMS, DVR, and NVR systems
Technical college degree completed or in progress
Ability to pass CJIS background and maintain RCMP Clearance
Apply technical troubleshooting, networking, and customer support skills to advance Axon Fusus service from Canada.

#J-18808-Ljbffr

📌 Senior Technical Support Representative (Alberta)
🏢 Axon
📍 Alberta