Our client, a leading innovator in B2B software solutions, is seeking an experienced and energetic Remote Client Relationship Manager to join their fully remote workforce. This pivotal role is responsible for cultivating and maintaining strong, long-term relationships with key clients, ensuring their continued satisfaction and success with our client's platforms. The ideal candidate possesses exceptional communication and strategic planning skills, with a proven ability to manage high-level client accounts. This is a remote-first position offering the flexibility to work from home and contribute to a company culture that emphasizes collaboration, innovation, and client-centricity. Manage a portfolio of key client accounts, building and nurturing strong partnerships. Develop and execute strategic account plans to ensure client objectives are met and exceeded. Conduct regular business reviews with clients to demonstrate value, discuss performance, and identify opportunities. Proactively identify potential client risks and implement mitigation strategies to ensure retention. Collaborate with sales, product, and technical teams to ensure seamless client experience. Serve as the main point of contact for client escalations, ensuring timely and effective resolution. Gather client feedback and advocate for their needs internally to drive product and service improvements. Identify opportunities for account expansion and upsell/cross-sell of additional services.



Stay informed about industry trends and best practices in client relationship management. Minimum of 5 years of experience in account management, client relationship management, or a similar client-facing role, preferably in the B2B software sector. Proven track record of successfully managing enterprise-level client portfolios and driving retention/growth. Proficiency in CRM software (e.g., Salesforce) and client management tools. Ability to work independently, manage time effectively, and thrive in a fully remote environment. A dedicated home office setup with reliable high-speed internet access is mandatory. Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Demonstrated ability to build trust and rapport with senior stakeholders. This is a fully remote position, offering the ultimate flexibility and work-life balance. Our client offers a competitive base salary along with a lucrative performance-based bonus structure tied to client retention and growth metrics. Employees receive a comprehensive private health insurance plan and contribute to a robust retirement savings plan. Access to ongoing professional development, including specialized training and industry conferences, is provided. This remote role allows you to work from your preferred location within South Africa , eliminating commute stress.

We offer
a stipend for home office setup to ensure a productive and comfortable working environment.

📌 Client Manager (Kimberley)
🏢 Placements24
📍 Kimberley