Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.
Insight Global’s client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.
Key Responsibilities: Handle approximately 40–50 customer calls daily
Respond to inquiries in French and English
Provide pre-trip assistance and travel advisories
Explain benefit coverage, limitations, and services
Document cases and customer records accurately
Requirements: Fluent written and verbal French and English
At least six months customer service experience
Strong troubleshooting and critical-thinking skills
Reliable work-from-home setup
Experience with travel, perks, claims, or assistance programs
Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.

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📌 Bilingual Travel Assistance Representative (Alberta)
🏢 Insight Global
📍 Alberta