Serve BMO customers at 285 Coldwater Road West through personal banking advice, transactions, and needs-based conversations across available channels.
As a Customer Service Representative in Retail Banking Sales & Service, you will support everyday banking and credit card needs. You will identify customer requirements, provide guidance on financial solutions, and collaborate with BMO partners. The work includes referrals, digital banking support, operational activities, and careful transaction execution.
Key Responsibilities: Welcome customers and complete banking transactions accurately
Identify needs and refer customers to BMO colleagues
Discuss personal banking plans and credit card needs
Explain digital and self-serve banking options




Escalate complex or unresolved situations when required
Requirements: No prior experience required; related post-secondary study desirable
Robust interpersonal, listening, and problem-solving skills
Basic verbal and written communication skills
Confidence using tablets, smartphones, online tools, and applications
Readiness to collaborate across branch teams and channels
Bring customer focus, personal banking knowledge, and accurate service execution to BMO's branch experience and business results.

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📌 BMO Personal Banking Representative (Ontario)
🏢 Bank N.a.
📍 Ontario