Fernie Alpine Resort is looking to fill the position of Hotel

Administration & Owner Relations Manager , serving both Lizard Creek Lodge and Fernie Slopeside Lodge.

Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast pace multifaceted setting across multiple properties.

Expectations & Responsibilities: In your position of Hotel Administration & Owner Relations Manager , you will: · follow, implement, and maintain contract and policies with the USW union staff · complete hotel reservations, maintain current bookings and enforce cancellation policies · complete guest & owner check-ins, room reservation modifications, and guest & owner check-outs · Generate and distribute management, financial, and other accounting reports to owners and management, including revenue distributions, budgets, invoicing for monthly maintenance & other costs · work alongside the sales manager and accounting to ensure folios are cleaned up monthly · complete weekly report to hotel GM of accomplishments, issues, and things the hotel needs · Reply to Owners inquires in a timely manner · Manage Owner reservations, owner usage calendars, and rental pool bookings · Prepare Owner AGM packages, attend owner meeting,



and manage owner documentation · Update Owner website with relevant information based on monthly owner meetings · Send emails to owners regarding policy updates, hotel events, and work pertaining to their units · Monitor, audit and verify financial transactions to maintain accuracy and ensure correct procedure · Handle, Respond to, and Act on confidential and personal owner & company information · respond to guest reviews and inquiries · keep the front desk area clean of debris and clutter to be in safe working order · respond to owner requests on Akia · Act as hotel shift manager on a rotational basis · Assist hotel GM & Ops Manager with administering company policy, and coverage as needed · Champion the hotel safety program · take payments from OTAs, Inntopia, and central reservation · report maintenance issues as found throughout properties to the maintenance team · know, understand, and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook · be trained in, know, understand, and follow all safe work procedures included in the Safety Management Program · complete other fair and reasonable tasks as requested by management to operate housekeeping or the hotels Compensation and Benefits: Competitive wage: $22.00-26.00 p/hour, dependent on experience Mountain access perks: Staff receive an

📌 Hotel Administration & Owner Relations Manager (Fernie)
🏢 Resorts of the Canadian Rockies
📍 Fernie