Support Teladoc Health patients and members through inbound calls, emails, and chats in a customer service call center environment. Use empathy and clear communication to resolve concerns.
The Tier 1 Patient and Member Support Representative provides information about Teladoc Health services while coordinating queues and addressing issues. This position requires telephonic communication, problem-solving, organizational skills, and bilingual English and French abilities. Representatives may occasionally handle crisis situations.
Key Responsibilities: Manage inbound calls, emails, and chats from patients and members
Address inquiries and resolve customer service issues professionally
Coordinate queues and provide Teladoc Health service information
Explain complex concepts clearly to diverse members
Handle occasional crisis situations with empathy and efficiency
Requirements: Exceptional empathy when engaging with patients and members
Strong organizational skills for competing priorities
Ability to adapt to current processes
Outstanding telephonic communication abilities
Bilingual English and French communication skills
Apply patient communication, empathy, and problem-solving skills while supporting Teladoc Health members across multiple channels.