Job Title: Service Desk Level 2 Specialist Location: Multi-site Edmonton area, Alberta (On-Site) Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:
Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.

Troubleshoot hardware, software, access, account, printing, and connectivity issues.

Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.

Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.

Perform device deployments, replacements, upgrades, repairs, and maintenance activities.

Maintain inventory records, asset documentation, warranty information, and device lifecycle records.

Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.

Deliver end-user technology training and assistance.

Escalate complex issues as required.





Support cybersecurity, privacy, and information management requirements.

Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.

Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.

Strong knowledge of Windows and macOS operating systems.

Robust knowledge of hardware, software, cloud technologies, networking, and user account management.

Experience with ServiceNow, Jira Service Management, or similar ticketing systems.

Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.

Experience with technology asset management, inventory controls, audits, and device lifecycle management.

Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.

Strong analytical, troubleshooting, organizational, and customer-service skills.

Excellent verbal and written communication skills.

Must possess two (2) or more of the following certifications, whether current or expired:

ITIL

Google IT Support Professional Certificate

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Security, Compliance and Identity Fundamentals

Cisco Certified Support Technician

VMware Certified Professional (VCP)

CompTIA Security+

CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.

Experience supporting educational, training, or shared-user technology environments.

Experience delivering end-user training.

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📌 Service Desk Level 2 Specialist (Alberta)
🏢 Evolutionary Recruiting
📍 Alberta