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Reporting to the Coordinated Access and Assessment Manager, the Homelessness Outreach Worker, connects with people experiencing homelessness or at risk of becoming homeless in community locations. He/She/They aides and assists individuals to navigate housing and related support system(s). The incumbent collaborates and partners with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services. As a core member of a multidisciplinary regional homelessness and encampment response team (HEART), the position supports communities to prevent,



minimize and or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors.
CANDIDATE PROFILE The successful candidate will have the following: EDUCATION & EXPERIENCE: High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling and or other relevant discipline
Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and or, substance use challenges.
Sound experience in liaising with government, private and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
Some experience with crisis management and or de-escalation techniques.
Or an equivalent combination of education, training, and experience acceptable to the employer.
Tier 4 Criminal Record Check Required.
KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of causal factors of homelessness, mental illness and or addiction.
Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness and thrive in housing.
Good understanding or lived experience of the impacts of residential schools, generational trauma and or abuse.
Sound knowledge of government, private and community-based housing service providers.




Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
Good understanding of traditional, cultural and or holistic wellness and healing initiatives
Exceptional verbal and written communications skills.
Proficient in computer applications and software including MS Office tools.
Demonstrated ability to empathize when engaging with individuals from diverse socio economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members.
Ability to develop solid partnerships with services providers and community partners.
Ability to learn, understand and update BC Housing mandate, programs, and services.
Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.
Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle.
Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
Due to the nature of this role, access to a reliable vehicle will be required
Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.

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