Strengthen quality management processes at NAV CANADA through compliance reviews, audit coordination, and documentation control in hybrid Ottawa work.
This Business Management System Advisor supports the effectiveness of BMS and QMS processes through governance, conformance monitoring, and usability improvements. You will review policies and procedures, assess trends, coordinate corrective actions, and help stakeholders clarify requirements. Bilingual English and French communication is required for this position.
Key Responsibilities: Review compliance and conformance across related business processes
Identify recurring issues, trends, root causes, and corrective actions
Evaluate proposed changes against policies, procedures, and standards
Maintain accurate, accessible BMS and QMS documentation
Prepare process guides, procedures,



standards, and training references
Requirements: Technology diploma, degree, or equivalent combination of education and experience
Minimum one year of relevant technology, quality, compliance, or administration experience
Experience supporting business or operational functions and stakeholders
Knowledge of documentation management, audit principles, and controls
Robust planning, accuracy, problem-solving, and written communication abilities
Use quality management, compliance monitoring, corrective action, and documentation skills to support NAV CANADA’s governed business systems.

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📌 Quality Management Systems Advisor (Quebec City)
🏢 NAV Canada
📍 Quebec City