Support ABC Fitness customers in English and Spanish through Zendesk, using empathy and explicit communication across email, chat, and phone.
As a Customer Support Specialist, you will support a diverse global customer base and own issues from initial contact through resolution. You will provide understandable assistance, identify technical concerns, and communicate solutions effectively. The role supports a customer service career through relationship management, product demonstrations, and collaboration with Product Management.
Key Responsibilities: Provide support through email, live chat, and phone
Own customer issues through complete resolution
Report potential technical issues to the Product team
Create and maintain knowledge base articles and saved replies
Update customer details in the CRM
Requirements: Minimum one year in a customer-facing role
Bilingual proficiency in English and Spanish
Strong customer relationship management skills
Empathy for customer challenges and pain points
AI literacy, curiosity, and adaptability
Bring bilingual communication, customer empathy, and Zendesk support experience to ABC Fitness’s global customer service team.