Shape Air Canada’s frontline service performance with leadership, employee coaching, and solid communication in a customer-focused environment.
This Operations Manager leads Sales and Customer Service agents by developing potential and reinforcing service standards. You will motivate employees, provide constructive feedback, and explain policies, decisions, and change. The position also supports office activities, workforce planning, and labor relations.
Key Responsibilities: Recognize achievements and provide constructive employee feedback
Communicate guidelines and explain policy decisions
Support new products and services launches
Coordinate safety, operations, and service processes
Collaborate on attendance and workforce planning issues
Requirements: Demonstrated leadership and employee development experience
Excellent communication and influencing skills
Conflict management and trust-building abilities
Knowledge of labor relations, an asset
Experience managing a unionized workforce, an asset
Use feedback, communication, and collaborative leadership to strengthen employee performance and customer service at Air Canada.

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📌 Air Canada Frontline Leadership Manager (Quebec City)
🏢 Air Canada
📍 Quebec City