Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario, supervising service delivery and guest engagement. This is a full time permanent position.
The Customer Relations Supervisor oversees daily team operations in a shift work setting. The role supports guest concerns, escalations, rewards program inquiries, and service recovery initiatives. You will coach employees, maintain gaming floor presence, and uphold Hard Rock service standards.
Key Responsibilities: Supervise Customer Relations employees during assigned shifts
Deliver exceptional customer service on the gaming floor
Ensure compliance with AGCO regulations and applicable laws
Support hiring, training, evaluations, recognition, and development




Plan site promotions with the Customer Relations Manager
Requirements: Post-secondary diploma in Marketing or Business-related discipline
Two years of special events or public relations experience
One year of supervisory experience in the service industry
Working knowledge of MS Office and computer applications
Ability to obtain Category 1 Gaming Assistant registration
Apply customer service leadership, organization, and communication skills while supporting guest loyalty at Hard Rock Ottawa.

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📌 Customer Relations Supervisor Casino (Quebec City)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Quebec City