Guelph Toyota is currently seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:

Handle all incoming service calls and emails for service appointments

Advise and promote recommended scheduled maintenance

Answer customer inquiries, concerns and provide assistance where needed

Input and maintain vehicle/customer information in the computer system

Complete outbound reminder calls and emails to schedule appointments

Identify and escape customer concerns with the management team using our process

Required Qualifications:
Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

Passion for delivering a consistently exceptional customer experience

Ability to multi-task between computer programs,



maintaining engagement and rapport with customer on the phone

Energized by challenges; driven to improve efficiencies, learn and grow

Proactive self-starter with a desire for accountability

Operates with the highest level of integrity

Exceptional initiative, high energy and positive attitude

Process driven with impeccable organization and prioritization abilities

Ability to analyze a problem and provide an effective solution in a fast-paced environment

Impeccable follow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

Previous Dealership Service Department Appointment Booking experience preferred

Preferred Previous customer service/administrative experience required

Experience with CDK or Dealermine an asset

Why We’re Awesome:

Commitment to an exceptional employee experience

Full benefit programs & competitive compensation plans

Employee and Family Assistance Program

Collaborative work environment, group support and ongoing training

Guelph Toyota is an equal chance employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at (phone hidden) to make your needs known in advance.

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📌 Bdc Appointment Coordinator (Ontario)
🏢 Guelph Toyota
📍 Ontario