Support Ontario driver licensing services through bilingual customer service, eligibility review, and identity document assessment. Work at a DriveTest Centre serving applicants.
Serco Canada Inc. seeks a Customer Service Agent to provide information and assistance throughout Driver Examination Services. You will review applicant information, assess identity documents, and determine eligibility for licence classes. The work also includes testing, scheduling, transactions, and record corrections.
Key Responsibilities: Provide customer service during Driver Examination Services
Review information and assess licence eligibility
Conduct vision, photography, written, and oral testing
Schedule road tests and issue temporary licences
Investigate driver record errors and initiate corrections
Requirements: GED or high school diploma
Valid Ontario Class G driver’s licence
Two years of excellent customer service experience
Intermediate computer skills
Successful Customer Service Agent training completion
Apply bilingual communication, sound judgment, and careful assessment to deliver accurate Ontario driver licensing services for applicants.