Serve TD customers in Magog, Quebec, processing financial transactions accurately while recommending banking solutions tailored to their needs.
As a Customer Experience Associate with TD Canada Trust, you will support Personal & Commercial Banking customers at the branch. You will process deposits, withdrawals, and bill payments, resolve concerns, and explain banking processes clearly. The position requires customer experience skills, organization, and accurate execution.
Key Responsibilities: Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities when necessary
Promote banking solutions while completing business processes promptly
Connect personally with customers about banking processes
Requirements: High School diploma and/or one year relevant experience
Undergraduate degree or equivalent is an asset
Solid administration, organization, planning, and time management skills
Hands-on knowledge of Word, Excel, Outlook, and internet
Calm, courteous, accurate, and effective communication skills
Bring accurate transaction processing, customer service, and banking solution knowledge to TD Canada Trust customers in Magog.