Support Buyers through phone and digital channels using strong operations knowledge, problem-solving skills, and effective communication in a call center environment.
As a Buyer Care Specialist II, you will interact with potential, new, and existing Buyers and IAA colleagues. You will help create quality experiences throughout the Buyer journey, supporting satisfaction and account retention. The position also extends foundational responsibilities through peer learning and assistance.
Key Responsibilities: Interact directly with potential, current, and existing Buyers
Support Buyers through phone and digital channels
Respond collaboratively to peer assistance requests
Demonstrate effective skills during side-by-side support
Occasionally support new hire training
Requirements: Strong operations background and experience
Excellent problem-solving skills and consistent willingness to help others
Excellent judgment within assigned authority levels
Independent decision-making within assigned authority levels
Effective English verbal and written communication
Use Buyer care, operations expertise, peer coaching, and sound judgment to support IAA Buyers and colleagues effectively.

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📌 Senior Buyer Care Specialist (Ontario)
🏢 RB Global
📍 Ontario