Lead 24/7/365 technology operations at Moneris from Etobicoke, balancing in-office collaboration with remote flexibility across critical services.
As Senior Manager, Technology Operations Centre, you will direct monitoring, observability, alerting, and incident management capabilities. You will guide technical professionals, establish service standards, and align operational requirements with technology strategy. The role partners with business and technology leaders to improve reliability, availability, and performance.
Key Responsibilities: Lead teams delivering continuous Technology Operations Centre services
Govern monitoring, event management, and automated recovery solutions
Maintain standards, processes, and operational capabilities
Embed reliability requirements into recent service designs
Report metrics measuring availability and operational effectiveness
Requirements: Bachelor’s degree in technology, systems, or related discipline
Minimum 12 years in technology operations or service delivery
Minimum 7 years of technical leadership and people management
Expertise with ITSM, monitoring, logs, and performance tools
Experience with AI-powered tools, automation, and infrastructure technologies
Bring strategic leadership, observability expertise, and automation experience to strengthen Moneris technology operations from Etobicoke.