Drive AI adoption and customer value at Gorgias as an Enterprise Customer Success Manager managing ecommerce merchants.
This Enterprise AI Solutions Manager partners with customers on product adoption, optimization, and long-term success. You will understand workflows, implement AI-powered use cases, and align Gorgias with business goals. The role combines strategic account management with hands-on execution across a portfolio.
Key Responsibilities: Manage a portfolio of approximately 65 ecommerce customers
Build stakeholder relationships and run regular check-ins and QBRs
Develop account plans focused on adoption and efficiency
Drive Gorgias AI, automation, and integration feature adoption
Monitor account health and identify churn risks early
Requirements: Five or more years in Customer Success or Account Management
Experience managing multiple customers in a SaaS setting
Strong communication skills for structured customer conversations
Comfort balancing strategic discussions with hands-on execution
Passion for technology, automation, and AI in customer support
Bring customer success, AI adoption, and ecommerce account management expertise to Gorgias and its merchant portfolio.