Dover Fueling Solutions is seeking an Escalation Analyst in Moncton, Canada. The role bridges Level 1 customer support and Level 3 teams, owning urgent tickets, performing advanced troubleshooting, and ensuring SLAs are met.
Responsibilities include managing escalations, guiding analysts, resolving complex hardware/software issues, providing training, and coordinating with other departments to achieve swift resolutions.
📌 Escalation Analyst (Moncton)
🏢 Dover
📍 Moncton
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