Remote across Canada, support Freddie patients through clear communication, careful documentation, and timely solutions as a Client Solutions Specialist.
PurposeMed seeks a Client Solutions Specialist for a six-month, full time contract supporting Freddie, its highly rated PrEP provider. You will serve as the first contact for existing and prospective clients, helping patients understand next steps in their care. The work includes ticket responses, phone conversations, stakeholder communication, and accurate interaction records.
Key Responsibilities:
- Respond promptly and professionally to incoming support tickets
- Provide solutions or escalate issues when necessary
- Speak with patients and stakeholders by phone
- Maintain clear communication with patients and Clinical team
- Document interactions and resolutions accurately
Requirements:
- Availability for full-time, six-month contract work
- Availability Monday through Friday, nine to five
- Ability to work remotely from Canada
- Strong patient and stakeholder communication skills
- Commitment to attentive, helpful support experiences
Apply patient support, ticket resolution, phone communication, and documentation skills while serving Freddie clients remotely across Canada.