WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team on contract. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing,



and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.

Key Responsibilities

- Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships.
- Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business.
- Deliver exceptional customer service through clear, professional verbal and written communication.
- Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements.
- Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution.
- Monitor and analyze client utilization trends to identify opportunities and risks.
- Act as a liaison between clients and internal teams to support seamless service delivery.
- Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes.
- Travel to client locations as required to support relationship management and business development.
- Provide ongoing support and guidance to Plan Administrators and Advisors.
- Promote GreenShield’s group products, services,



and capabilities to enhance client understanding and engagement.
- Manage overall group performance by reviewing and analyzing monthly financial reports.
- Prepare and implement plan design revisions, ensuring accuracy and compliance.
- Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors.
- Participate in required training, professional development, and continuing education activities.
- Adhere to all carrier compliance requirements and industry regulations.
- Understand and comply with applicable government policies related to program eligibility and administration.
- Maintain and expand job knowledge through ongoing learning and industry engagement.

Required Competencies & Qualifications

- 3–5 years of related experience in account management, group benefits, or insurance.
- Knowledge of group benefits eligibility requirements is considered an asset.
- Strong negotiation, analytical, and influencing skills.
- Self‑starter with a results‑oriented mindset and solid organizational abilities.
- Commitment to ongoing professional development and industry involvement.
- Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly.
- LLQP license preferred.
- GBA designation or active progress toward completion preferred.

Additional Details

- GreenShield currently operates under a hybrid work model.

WHAT WE OFFER

Base Salary: CAD $74,269.00 - 92,837.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

📌 ACCOUNT MANAGER (Toronto)
🏢 Green Shield Canada
📍 Toronto