The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.ResponsibilitiesApply Hapag-Lloyd policies and special cargo regulationsIdentify optimal container routes from origin to destinationCollaborate with the Equipment Department to confirm equipment availabilityEnsure timely receipt of all required shipment documentationUpdate bookings and notify stakeholders of any changesResolve customer issues and respond to information requestsCommunicate rate‐agreement concerns to Sales for resolutionWork with Sales to manage specific customer accountsCoordinate with Terminal Operations for efficient handling of shipmentsTrack cargo worldwide to verify vessel and load listsQualificationsUniversity degree or equivalentMinimum 2 years experience in the maritime industry or related fieldExcellent written and spoken English and FrenchProficiency with Microsoft Office applicationsStrong teamwork and adherence to guidelinesAbility to handle customer requests efficiently and professionallyQuick learner, receptive to new ideasStrong communication and problem‐solving skillsDetail‐oriented with accurate documentation handlingAbility to work in a rapid‐paced, global environment

📌 Coordinator Customer Service Booking (Montreal)
🏢 Hapag-Lloyd
📍 Montreal