Drive SMB growth and retention as a Toronto-based Account Manager at Rippling, guiding customers through HR, IT, and Finance solutions. Work in-office at least three days weekly under current policy.

You will own a customer book and serve as its primary relationship owner. This role focuses on adoption, retention, revenue growth, and long-term commitments across Rippling’s back-office products. You will consult on workforce needs, manage renewals, and build commercial relationships through structured sales processes.

Key Responsibilities:

- Engage customers during go-live, renewals, and business reviews
- Consult on HR, IT, Finance, and global workforce needs
- Build pipelines for cross-sales, upgrades, and contract renewals
- Negotiate procurement and coordinate contract execution




- Partner with product, support, and operations teams

Requirements:

- Three-plus years of SaaS account management, sales, or customer success
- Consistent quota achievement through product sales and upgrades
- Consultative discovery, demonstrations, and structured sales process experience
- Success building long-term commercial relationships
- Highly organized, self-motivated, and detail-oriented approach

Bring SaaS account management, consultative selling, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.

📌 SMB Account Manager Growth Retention (Toronto)
🏢 Rippling (Netherlands)
📍 Toronto