Telework Eligible: Yes

Working Title: SMRT Disability Unit Supervisor

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

- Job ID: 97954
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 10/23/2026
- Closing Date: 11/05/2026
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
- Division/Unit: Health Care Administration / Eligibility and Access
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $34.71 - $50.25 / hourly; $72,474 - $104,922 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E‑Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

- This posting may be used to fill multiple openings***

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance.



If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The State Medical Review Team (SMRT) Disability Unit Supervisor provides leadership and oversight for statewide disability determinations and TEFRA level of care assessments. This position supervises a multidisciplinary team responsible for disability determination, case development, appeals coordination, and related program operations. The supervisor ensures staff have the guidance, resources, and support needed to complete accurate, timely, and consistent determinations in accordance with applicable federal and state laws, regulations, medical criteria, and agency policies and procedures.

The incumbent manages daily operations, including workload distribution, performance management, quality assurance, staff development, policy implementation, and continuous process improvement. The position monitors operational performance, addresses barriers to effective service delivery, and supports consistent application of program requirements while helping staff navigate complex cases and changing operational needs.

The Disability Unit Supervisor directs unit resources to support Health Care Eligibility and Access (HCEA) Division goals and the Department's mission.



As a member of the SMRT Leadership Team, the supervisor collaborates with internal and external partners, supports strategic planning and system improvements, and contributes to initiatives that improve service delivery, operational efficiency, and program outcomes.

Responsibilities Include

- Managing and directing SMRT disability determination and level of care assessment activities, including case processing, medical record collection and analysis, vocational assessment, quality assurance reviews, and appeals.
- Monitoring workload, timeliness, productivity, and quality to identify trends, address barriers, and ensure work is completed accurately and consistently in accordance with applicable requirements.
- Supervising staff through recruitment, onboarding, performance management, coaching, technical guidance, and career development.
- Providing guidance on complex cases, disability evaluation requirements, and program policies and procedures to promote consistent and well‑supported determinations and assessments.
- Implementing and refining policies, procedures, training, and quality standards in response to program needs, regulatory changes, quality findings, and operational trends.
- Leading or coordinating process improvement efforts, including identifying workflow inefficiencies, evaluating business needs, participating in User Acceptance Testing (UAT), and supporting implementation of system and process changes.
- Collaborating with internal teams and external stakeholders to resolve operational issues, communicate program requirements, and support effective service delivery.
- Participating on the SMRT Leadership Team

📌 SMRT Disability Unit Supervisor (St Paul)
🏢 Minnesota Direct Care and Treatment
📍 St Paul