8+ years of End User Computing (EUC) and Desktop Support experience.

Solid expertise supporting:

- Windows 10/11
- macOS
- Microsoft 365
- Endpoint Computing Technologies
- Virtual Desktop Infrastructure (VDI)
- SCCM/MECM
- Active Directory
- Group Policy Administration
- Virtual Desktop Technologies
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Application Support
- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Infrastructure Knowledge
- Wi-Fi Connectivity
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
- Endpoint Security Controls
- IT Service Management
- Knowledge Management
- Service Transition Support
- Change Management

Tools

- ServiceNow
- JIRA
- SCCM/MECM
- Active Directory
- PowerShell
- Microsoft 365 Admin Tools

Preferred Qualifications

- Experience supporting Banking and Financial Services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.

📌 Senior Desktop Engineer (Montreal)
🏢 apptoza
📍 Montreal