Drive customer value with Salesforce as a Customer Success Manager using consulting expertise and strong Sales Cloud and Service Cloud knowledge. This office-flexible role requires at least three in-office days weekly.
As an individual contributor, you will support high-value Signature Success Plan customers, especially financial services organizations. You will align technical goals with business priorities, guide adoption, and address customer concerns. The role combines stakeholder management, platform expertise, and AI literacy.
Key Responsibilities:
- Own Signature deliverables, customer experience, renewals, and expansion
- Align business and technical stakeholders with Signature outcomes
- Drive Sales Cloud and Service Cloud feature adoption
- Monitor usage, risks, incidents, and platform performance
- Coordinate internal teams around customer success and revenue opportunities
Requirements:
- Three or more years of relevant industry experience preferred
- Three to four years supporting Sales Cloud and Service Cloud
- Solid consulting, communication, and stakeholder influence skills
- Understanding of sales, service, automation, and integration processes
- Sales Cloud or Service Cloud Consultant certification preferred
Apply customer strategy, Salesforce platform expertise, and AI literacy to help Signature customers achieve measurable business value.