Join our team as a Technical Service Representative specializing in Intervention Services and Drilling Tools. You'll deliver expert technical support and customer service while coordinating complex oilfield operations 24/7. This agile role combines deep product knowledge with operational excellence, ensuring optimal equipment performance and seamless job execution from planning through completion.Roles and ResponsibilitiesTechnical Support & Customer Service: Provide 24/7 on-call technical expertise for intervention services and drilling tools, assess customer requirements, and deliver customized solutionsJob Planning & Coordination: Develop comprehensive pre-job plans, coordinate shop technicians and field supervisors, and ensure drilling tools and intervention equipment are job-readyEquipment Management: Inspect drilling tools and intervention equipment before deployment, verify proper techniques and configurations for specific well conditionsOperations Coordination: Manage equipment and personnel deployment across branches, oversee job documentation (invoices, transfers, repairs), and maintain JETS tracking system accuracyField Operations: Execute field interventions as required, provide relief coverage for field supervisors, and ensure drilling tool performance meets specificationsTechnical Excellence: Troubleshoot downhole equipment issues, recommend alternative solutions proactively,



and maintain expertise across all product line offeringsProcess Optimization: Identify operational efficiencies, implement quality initiatives to reduce costs, achieve 100% error-free dispatch, and exceed HSSE performance targetsKnowledge Leadership: Train shop and field personnel on intervention services and drilling tools, promote best practices, and demonstrate technical leadershipCompliance & Reporting: Enforce QHSE, quality, and EEP standards; collect daily field reports; and maintain accurate data management systemsSkills / Education3-5 years oilfield experience with intervention services and/or drilling tools (Field Supervisor or 3+ years Technical/Customer Service Representative experience)Strong technical knowledge of downhole equipment, drilling tools, and intervention systemsUnderstanding of drilling rig, service rig, and coil tubing operationsExcellent communication, multitasking, and proactive planning capabilitiesProficiency in JDE and industry-specific software systemsMathematical aptitude and journey management expertiseCompletion of HSSE, Quality, and EEP mandatory training programsProduct line-specific training for intervention services and drilling toolsSelf-motivated technical expert with supervisory/management skillsCustomer-focused problem solver with proven initiativeSafety-oriented professional with a "can-do" attitude and leadership presence#LI-KP1

📌 Technical Service Representative / Intervention Services And Drilling Tools (Edmonton)
🏢 Weatherford
📍 Edmonton