POSITION SUMMARY
This is a split position with two permanent areas of accountability. One component is performed in the front office and focuses on customer orders, account communication and transaction administration. The other component is performed in the warehouse and focuses on product receiving, stock accuracy, order fulfillment and outbound distribution. Both components are recurring parts of the employee's normal assignment and are completed through an established schedule or rotation. The position requires equal readiness for detailed computer-based work and active, hands-on warehouse duties.

Primary Responsibilities

Customer & Order Administration

· Work alongside existing team members to receive and document customer requests submitted by email or telephone, provide accurate order-related information, and route matters requiring commercial review.

· Create and maintain customer orders in Microsoft Dynamics 365 Business Central, validating account information, item numbers, quantities, pricing, delivery instructions and supporting purchase-order details before release.

· Support existing team members with customer follow-up by communicating order status, expected availability, back-order information and shipment details clearly and professionally to customers, helping maintain continuity and timely coverage.

· Coordinate with existing team members on urgent requests, substitutions, returns and shipment concerns, helping ensure approvals, records, handoffs and follow-up actions are complete.

· Provide administrative support to the team by preparing and maintaining records associated with customer transactions, including order documentation, correspondence, payment notifications, statements and return authorizations.

· Enter customer payments against open receivables and identify discrepancies or overdue balances for review by the Director of Operations.

· Support the team by capturing the required details for product complaints,



delivery issues and quality-related inquiries and promptly transferring the information into the appropriate company process for review and follow-up.

Warehouse, Inventory & Distribution

· Work alongside existing warehouse and operations team members to accept incoming supplier deliveries, compare cartons and products to purchasing records, note visible damage or shortages, and complete receiving entries in the ERP system.

· Place received products into the correct storage locations while maintaining lot, expiry and other traceability information where applicable.

· Support daily order fulfillment with existing warehouse team members by selecting the correct items and quantities, checking product condition and identification, and preparing shipments in accordance with order and carrier requirements.

· Pack, label and secure parcels or skids; produce courier labels and bills of lading; and arrange carrier collections and deliveries.

· Complete customer and vendor returns with the required authorization, labeling, system entries and supporting records.

· Participate with existing team members in cycle counts and scheduled physical counts, compare results to system inventory, document variances and assist with investigation and corrective follow-up.

· Share responsibility with the warehouse team for maintaining orderly storage, work and shipping areas; monitoring packaging and warehouse supplies; and reporting replenishment or safety needs.

· Use protected material-handling practices when moving parcels manually or with a pump truck, including regular standing, bending,



reaching and lifting of items up to 50 lb.

Experience & Education

· High-school diploma or equivalent required; post-secondary studies in business administration, supply chain, logistics or operations are an asset.

· One to three years of experience involving order administration, customer accounts, warehousing, inventory or distribution; experience across both office and warehouse settings is preferred.

· Experience in medical devices, healthcare distribution or another regulated product environment is an asset.

· Experience using courier and freight systems such as UPS, FedEx or Purolator is an asset.

Skills & Capabilities

· Working knowledge of Outlook, Word and Excel, with the ability to learn and accurately use Microsoft Dynamics 365 Business Central and carrier portals.

· Clear professional English communication by email and telephone; French-language capability is an asset for designated bilingual requirements.

· Ability to organize detailed administrative work while also completing physical warehouse assignments safely and efficiently.

· Reliability, adaptability and a highly collaborative approach, with a willingness to support existing team members, share workload, provide coverage and step in across both front-office and warehouse activities.

· Ability to lift and carry up to 50 lb and regularly stand, bend, reach and move products or shipments.

Split Work Structure

The position is assigned to both the front office and warehouse as a standard condition of the role. Customer and order administration is one defined component, and warehouse, inventory and distribution work is the second defined component. The employee will work in each area every workweek under a predetermined schedule, recurring time blocks or formal rotation established by the Director of Operations also taking into consideration coverage during vacation, peak workload periods or operational priorities.

📌 Combined Customer Service & Warehouse Associate (Mississauga)
🏢 CareerBeacon
📍 Mississauga