Enhance customer interactions as a Customer Experience Skilled with Protech in Dartmouth, NS. Lead all communications to create seamless service across platforms and departments.Protech, part of Imperial Brady Canada, is seeking a Customer Experience Professional to elevate service throughout customer journeys. With a focus on problem resolution and effective communication, this role requires collaboration with Sales, Operations, and other internal teams. Candidates will engage with customers nationally, ensuring each interaction is smooth and efficient.Key Responsibilities:Communicate with customers via calls and emailsProcess orders and follow-ups promptlyMonitor and maintain delivery statusIdentify efficiency improvements in customer experienceCollaborate with teams to resolve customer concernsRequirements:1-3 years of customer service experienceB2B industry experience preferredHigh School diploma or GED requiredBilingual in English and FrenchExcellent communication and problem-solving skillsBecome a key player in enhancing customer satisfaction and build lasting relationships with Protech.