Lead resident-centered strategy at Sienna’s Markham Shared Support office, using service excellence and enterprise leadership to improve daily life across long-term care.

As Director, Resident Experience, you will guide programs, standards, and initiatives across Sienna’s Long-Term Care Division. You will advise senior leadership, lead the Resident Experience team, and partner with Operations, Clinical Services, Culinary Services, Quality, and corporate functions. Your work will connect resident engagement, hospitality, recreation, family experience, and measurable improvement.

Key Responsibilities:

- Develop and execute the Resident Experience strategy
- Establish standards, frameworks, and performance measures
- Lead, coach, and develop the Resident Experience team




- Oversee resident and family engagement initiatives
- Monitor performance and drive continuous improvement

Requirements:

- Bachelor’s degree in business, health administration, or related field
- Minimum eight years of progressive leadership experience
- Experience leading multi-site or enterprise-wide initiatives
- Robust strategic, analytical, and change management skills
- Excellent executive and operational communication abilities

Bring strategic leadership, resident-centered care, and service excellence expertise to Sienna’s long-term care communities.

📌 Director Resident Experience Strategy (Markham)
🏢 Sienna Senior Living
📍 Markham