Manage strategic partner success for Teleperformance in onsite Toronto, using portfolio analytics and consultative customer engagement. Support accounting firms, bookkeepers, and fractional CFOs.

As Partner Customer Success Manager, you own a post-sales portfolio of 150–250 accounting and advisory firms. You protect recurring revenue, accelerate adoption across accounting, payroll, payments, expenses, time, and accountant solutions, and guide practices through scaled success. The work combines annual value reviews, signal-triggered interventions, and digital campaigns.

Key Responsibilities:

- Manage 150–250 partner firms as primary post-sales contact
- Monitor health metrics, engagement indicators, and platform telemetry
- Prevent churn through proactive recovery playbooks




- Drive client-book migration and multi-product expansion
- Coordinate complex escalations across Technical Support, Approvals, and Risk

Requirements:

- Bachelor's degree, college diploma, or equivalent experience
- At least one year in Customer or Partner Success
- Accounting, bookkeeping, compliance, and practice-management understanding
- Experience managing 150-plus accounts using scaled methods
- Enterprise CRM and customer-success tooling proficiency

Apply portfolio management, commercial judgment, and data literacy to strengthen Teleperformance partner retention and expansion in Toronto.

📌 Partner Customer Success Manager Toronto
🏢 Tp
📍 Toronto