Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

Description

At Meridianour aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Who we are

Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

MOC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.





In support of Meridian OneCap’s vision, mission and values this individual will be accountable for providing support to our internal and external Business partners. The incumbent will provide support for business applications: Leasing Systems, CRM and Web Portals. The Business Applications Analyst will be responsible for assisting with 2nd level of support to MOCC’s internal and external partners in all areas of the ITIL Service & System Development Lifecycle including Change Management, Release Management, Incident Management, Problem Management and Continual Service Improvement

What You’ll Do

Management and Decision Making

- Coordination with the business to determine impact and urgency of escalated tickets
- Coordination with other team members, as needed, to resolve escalated tickets
- Responsible for receipt and management of incident and problem tickets from initiation to resolution

Service

- Provide 2nd level Production support as required
- Co-ordinate small project initiatives from initiation to close
- Lead the investigation of incidents and problems,via root cause analysis

Communications

- Communicate effectively and build rapport with team members, stakeholders and business partners




- Create problem/ communication summaries understanding the target audience is business and technical staff
- Coordinate testing operations with 3rd party vendors
- Liaise with developers to determine root cause and resolution for problem/ incident tickets

Impact

- Authority level to raise issues to maximize value to the organization
- A critical role in escalating high impacting problem tickets for quick resolution
- Flexible in assigned tasks and ability to move to new assignments as demanded by business priorities
- Act as the source of information for many stakeholders throughout IT: development, infrastructure, and management

What you can bring to this Role

- Strong interpersonal skills – able to interact with and build effective relationships with all the teams within Solutions Development and the organization
- Able to prioritize and plan workload, and to meet deadlines in a dynamic, fast-paced workplace
- Organized, with the ability to quickly prioritize and effectively handle critical issues or competing priorities; move with agility from one task to another
- Strong written and verbal communication skills with ability to influence others and negotiate effectively
- Adaptable and patient – able to work well in a fluid environment, flex with change and tolerate ambiguity
- Excellent time management and multitasking skills – ability to prioritize and re-prioritize
- Self motivated
- Strong problem-solving and analytical skills
- Capable of explaining simple procedures in writing or verbally
- 1-2 years’ experience with the following:
- EDGE
- CRM
- Cystal Rpts

- Able to act with confidence in their area of expertise
- Demonstrated abili

📌 Business Application Analyst (Toronto)
🏢 Meridian Onecap
📍 Toronto