Lead process improvement and transformation at telMAX in York Region through cross-functional execution, root-cause analysis, and scalable ways of working.

Reporting to the VP, Product Management & Customer Experience, this Senior Manager connects Product, CEX, Care, Sales, Field Ops, Systems, and Network. The role turns customer insights, journey strategy, and experience blueprints into operational improvements. It carries initiatives from problem definition through implementation, adoption, and measurable impact.

Key Responsibilities:

- Identify and prioritize cross-functional improvement opportunities
- Diagnose root causes across end-to-end processes and workflows
- Activate customer experience blueprints operationally




- Mobilize teams toward measurable transformation results
- Establish ownership, milestones, dependencies, and success measures

Requirements:

- Cross-functional transformation leadership experience
- Hands-on end-to-end process redesign experience
- Analytical background using operational metrics
- Bachelor’s degree, diploma, or equivalent experience
- Process Design or Journey Design certification is an asset

Apply process improvement, customer experience, and transformation leadership to help telMAX deliver sustained operational results.

📌 Senior Process Improvement Manager (Markham)
🏢 telMAX
📍 Markham