Deploy AI agents for real customer workflows at Runbook, using operational analysis, prompt engineering, and AI-assisted development.

As an Agent Ops Lead, you will join the post-sales Deployments team and make Runbook’s product work inside customer businesses. You will learn operational workflows, configure agents, and fine-tune them until they operate reliably. The work spans customer advising, process analysis, and collaboration with product and engineering teams.

Key Responsibilities:

- Analyze complex emails, spreadsheets, documents, and legacy software
- Use AI tooling to build reliable customer agents
- Build rapport and advise enterprise customers strategically
- Set performance standards and improve agent autonomy
- Own deployments from pilot through production launch

Requirements:

- Sharp attention to detail and rapid domain learning
- Exceptional English communication and interpersonal skills
- Persistent problem-solving across ambiguous workflows
- High agency, action orientation, and systems thinking
- Technical aptitude and curiosity about up-to-date AI tooling

Apply operational judgment, customer communication, and AI deployment skills to help Runbook agents work reliably in production.

📌 Agent Operations Lead AI Deployments (Toronto)
🏢 Runbook
📍 Toronto