Lead daily customer care operations at ZEISS through service order management, billing coordination, and accurate order entry activities.

As IQR Customer Care Operations Supervisor, you coordinate service and sales administration while supervising workflow and supporting responsive customer service. You assign priorities, provide operational guidance, and personally manage service orders, sales orders, contracts, purchase orders, billing activities, or customer accounts. Reporting to the PC Manager, you serve as the first escalation point for routine operational matters and help implement approved process changes.

Key Responsibilities:

- Coordinate service billing, sales administration, order management, and order entry
- Assign priorities, monitor workflow, and follow up on completion
- Resolve order, billing, contract,



and scheduling issues
- Provide operational coverage during absences and peak periods
- Report workload, service levels, risks, and recommended actions

Requirements:

- Experience coordinating service and sales administration activities
- Ability to provide day-to-day operational direction
- Knowledge of billing, contracts, orders, and customer accounts
- Ability to maintain accurate, timely transaction processing
- Ability to follow ZEISS policies and applicable ISO standards

Bring hands-on supervision, transaction coordination, and process discipline to ZEISS customer care operations in IQR Canada.

📌 ZEISS Customer Care Operations Supervisor (Toronto)
🏢 Carl Zeiss SMT
📍 Toronto